BOOKING POLICIES
Transparency, Clarity, and Confidence
BOOKING & PAYMENT POLICY
TO CONFIRM A BOOKING WITH EXPERIENCE EGYPT TOURSA 25% deposit is required to confirm your booking.
This deposit becomes non-refundable once paid, reflecting the non-refundable commitments made to local suppliers.
The remaining balance is due 45 days prior to arrival.
During peak seasons, a 50% deposit is required; the remaining balance is still due 45 days prior to arrival.
We manage all invoicing, receipts, taxes, and customer support directly within Egypt — whether payments are collected by us or on your behalf. Refunds apply only to amounts processed directly through Experience Egypt Tours.
We accept all major credit cards, including American Express, and process payments securely via Paymob, HyperWallet, or our Direct Booking Solution powered by TourRadar.
If a specific payment method is more convenient for you, you are welcome to let us know. Where compatible with Egypt’s banking and payment systems, we will do our best to accommodate it.
For credit card payments, a signed authorization form is required. The signature must match the cardholder’s passport and credit card.
ACCOMMODATION SELECTION & QUALITY POLICY
ACCOMMODATION IS SELECTED ACCORDING TO THE FOLLOWING PRINCIPLESCURATED DIVERSITYFor each environment, we select stays that reflect the character of the landscape — ranging from 5-star city hotels to carefully chosen heritage lodges and professionally managed private desert camps.
CONFIRMATION OF STAYOne hotel, lodge, or camp from the curated selection relevant to your itinerary will be confirmed upon receipt of your deposit.
AVAILABILITY & STANDARDSFinal accommodation is subject to availability at the time of booking. Experience Egypt Tours may confirm an alternative property or camp of equivalent category and intent, ensuring alignment with our standards for comfort, location, and character.
THE DESERT EXPERIENCEIn remote regions where conventional hotel infrastructure does not exist — such as the White Desert — accommodation takes the form of high-quality desert camping arrangements. These are intentionally selected for privacy, safety, and immersion in the natural environment rather than hotel-style amenities.
INTEGRITY OF CHOICEAny adjustment is managed personally by our team to preserve the intended atmosphere, quality, and continuity of your journey, regardless of setting.
FLIGHTS
DOMESTIC FLIGHTSDomestic flight prices are quoted based on current availability and are subject to change. Any schedule or fare changes may result in a price adjustment.
INTERNATIONAL FLIGHTSWe are happy to assist with sourcing competitive international flight options from your home country, subject to availability and airline conditions. Please note that all airline tickets are governed by the operating airline’s own terms, including fare rules, change conditions, and refund policies. Any penalties or restrictions imposed by the airline are outside our control and will apply accordingly.
SPECIAL REQUESTS
We aim to make your journey as enjoyable as possible. Any special requests should be communicated at the time of booking. While we will do our best to relay these requests to our suppliers, fulfillment cannot be guaranteed. Special requests do not form part of the contractual agreement, and our standard services are not conditional upon them.
TRAVEL DOCUMENTATION
To comply with Egyptian tourism regulations and to secure flights, accommodations, desert permits, and guided services, a copy of each traveler’s passport details page is required at the time of booking confirmation.
Passport information is used solely for official registration purposes and is handled with strict confidentiality. Copies are submitted only to authorized authorities and service providers, as required by Egyptian law.
DEPOSITS, CANCELLATION & REFUND POLICY
Due to advance, non-refundable commitments required by Egypt’s tourism infrastructure — including hotels, domestic flights, licensed guides, private transportation, and limited-availability services — cancellation charges are calculated based on the total tour price, regardless of the amount paid at the time of cancellation.
Cancellation charges are applied against the total tour price and include any non-refundable deposit already paid. Any amounts paid will be credited toward the applicable cancellation charge; any shortfall remains payable.
CANCELLATION TERMSFrom booking date up to 44 days prior to arrival
40% of the total tour price becomes chargeable
43–29 days prior to arrival
60% of the total tour price becomes chargeable
28–15 days prior to arrival
75% of the total tour price becomes chargeable
14–1 days prior to arrival or no-show
100% of the total tour price becomes chargeable
These charges reflect costs already committed to suppliers and services secured on your behalf.
Please note that cancellation terms may vary for group bookings or specially tailored itineraries, depending on confirmed services.
REFUNDS
Approved refunds are processed using the original payment method
A 5% bank and transaction fee is deducted from all refunds
No refunds are issued for no-shows
RESPONSIBILITY & FORCE MAJEURE
Experience Egypt Tours is not liable for events beyond our reasonable control, including but not limited to weather conditions, natural events, political circumstances, strikes, or force majeure.
Airlines, hotels, and other third-party suppliers operate under their own terms and conditions. Any schedule changes, cancellations, or service modifications imposed by these suppliers remain their responsibility. While Experience Egypt Tours is not responsible for costs or penalties resulting from such changes, we will make every reasonable effort to assist with alternative arrangements and to minimize disruption to your journey.
Any additional costs arising from circumstances beyond our control are not included in the tour price.
ACCEPTANCE OF AGREEMENT
Payment of a deposit or full amount constitutes acknowledgment and acceptance of all terms and conditions. This agreement represents the full understanding between the client and Experience Egypt Tours.
These policies are designed to provide clarity and fairness while allowing us to deliver journeys of the highest standard.
We are always available to clarify any aspect of these policies before booking and are happy to walk through details personally when needed.
